Our system offers you a cloud based comprehensive Support Ticket Management System and Software which insures a seamless experience for your clients.
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In the course of smoothening our online portals, we tend to mess things up in organising the support tickets, which ruins all our efforts in the Biz. We here at Hdesk, make an attempt to manage the support tickets for your venture. Our application dually handles open tickets and tickets which require a proper login. Most importantly, you only need to register just once and your details will appear next time, automatically. Such is our multi-tenants system which facilitates Id tracking and automated email verification for the clients. Hdesk offers rapid deployment, paving way for easy access on the internet on any computer. Hitching together features like sub-domain, cloud computing, client data pooling, SMS integration and Email ticketing, our endeavour is crafting its way globally. Spicing it up with the API access feature, customer engagement on your website is eased, encouraging your profits.
Positioned at any locale on the globe, you can now access the application, subject to Sub-Domain and Cloud Hosting features that we offer you.
It’s very much possible to have your own logo, in our reign, headers and footers, email signatures, email sender’s SMTP/IMAP, APIs helping you to funnel down your system into websites and mobile apps, coz we authorise White Labelling. Category wise branding allows a different set for each project
Assign emails like support@yourdomain.com as Hdesk helps you set your own SMTP/IMAP details. Get ready to receive your emails as new tickets and
Thread communication in the form of replies through notification emails.
Engagement of customers on your website will never get hampered because of ticketing, its tracking and updating. We also have API integration assistance served to our clients.
Its same as White labelling each category so that you can Include different logo, header, footers and SMTP/ IMAP details for each category say for different projects.
Hdesk allows customisations for Priority, Status, Open/Logged in tickets,
Auto/manual assignments, location wise stakeholders, ticket prefix, custom
tracking URLs etc.
Reduce the response time by switching to automatically generated responses to FAQs in our saved responses category.
Get informed and updated about the tickets through SMS or email Notifications.
Clients data pooling enables them generate new tickets quickly.
This enables you to customize & manage each status update and other events notifications.
HDesk will enable both Clients & Staff to ask for Feedbak and to Reply so forming a communication thred.
Discover how HDesk can help your organisation managing Support tickets and win more and more satisfied clients.
The unique feature of our software is the role based permissions which allows only the particular designated employee to access the data based on the permissions allotted to them thereby preserving confidentiality.
We offer various customised filters viz daterange,presets etc. Using this export your filtered data in various formats like exelsheets, csv and pdfs and also the mail directly to your account.
Be actualised with current day, real time client information with our Informative Dashboards. Hdesk helps you to thus capture more satisfied clients